Freedom Terms and Conditions

Issue Date 21/07/23  

Thank you for using YOURmeds Freedom (Self Fill option). 

We hope you find YOURmeds helpful in taking your medication on time. 

It is important you understand and agree to the following conditions, so please contact us if you are not sure about anything. 

To buy YOURMeds, you will need to be over 18 and be capable of entering into a financial contract. 

Equipment provided 

YOURmeds will  

  1. Provide hardware and smart packaging for the duration of the contract.  
  1. Give your supporters access to the supporter App. Supporters are expected to provide their own compatible smartphone or tablet device, which is their own responsibility, and they are expected to cover any related costs (e.g. internet connection, data usage). 
  1. You will also be able to access the Web app where you can download data reports.  

An internet connection on your mobile device (via wifi or mobile data) is required to make full use of the supporter App. 


Should any malfunction of the product arise, you should in the first instance contact YOURmeds for advice. Ifn the event that the problem cannot be resolved, YOURmeds undertakes to repair or replace (at their option) the product, providing that malfunction is reported within twelve (12) months from the day of purchase .

The warranty is valid for 12 months from date of purchase. The separate parts inside the product can have different regulations regarding the warranty period and what is covered by the warranty. 

Damage not covered under the warranty 

  1. a) Normal wear and tear (batteries and screens)
  2. b) Damage from drops and/or from unsuitable use of the tags g., dropping, water damage, foreign objects

The original warranty does not apply if the device has been: 

  • Opened, modified or repaired by an unauthorised service centre 
  • Repaired with parts that are not YOURmeds original 
  • Exposed to moisture, extreme environmental and thermal conditions, erosion, oxidation or chemicals 
  • Removed or unreadable serial number 
  • Charged with, damaged from, or manipulated with software other than that which is YOURmeds approved. 
  • As with all electronic devices, do not leave in direct sunlight. Extremes of heat or cold may cause malfunction. 

Cancelling your YOURmeds Contract 

Cancel within 14 days 

If you have purchased YOURmeds directly from us, and you change your mind then you may cancel your order within 14 days and receive a full refund, provided all equipment is returned to the pharmacy or directly to YOURmeds Head Office. 

Cancelling after 14 days 

To cancel your YOURmeds Contract you must do so in writing and include the email address associated with your account, or your date of birth, to confirm your identity.  The request must be emailed to us at We will respond to you within 7 working days of receipt of your cancellation request. We will email and post 2 copies of the cancellation form that needs to be delivered with the tags and any other equipment back to us. We will enclose a pre-paid envelope for you to use. 


The equipment provided by YOURmeds is loaned to you free of charge, for the duration of your contract. If the equipment is not returned in a reasonable condition, within 14 days, after your contract has ended, we will charge £125 to cover the cost of the equipment. This will be automatically billed to your card. 

Terms and conditions agreement 

By purchasing and using the YOURmeds system, you are agreeing to the terms and conditions.  

Termination of contract 

YOURmeds reserves the right to terminate the use of our system for any reason and at any time; for example, in response to inappropriate use of the service. 

Confidentiality and data 

Your privacy is of paramount importance to us, and we take data protection very seriously. To that end, your data is owned by you, and you can decide who to share access with. 

By registering for the YOURmeds service you consent to its use in provision of your YOURmeds system including sharing your information with your nominated pharmacy and any supporters that you may 
have nominated. Please refer to  privacy-policy  for more detail on how we process your personal data. 

All information entered onto this website will remain confidential and be used by YOURmeds and our business partners solely for support and administrative purposes within the terms of the General Data Protection Regulation 2018. We will not supply or grant access to third parties except in the rare event of immediate concern for welfare. The user retains responsibility for ensuring that their personal details are accurate and up to date. 

Ssupporters that you have specified will have access to your records on the YOURmeds website, allowing them to look back at how you have taken your medication. YOURmeds staff may also contact you on occasion to conduct a review. Reviews help to ensure you are making the best use of your assistive technology to stay independent. The staff also have access to your usage data in order to ensure the quality of our service provision and may share this data in an anonymised state with any funding body upon request. 

We will be asking you to help us with the evaluation of your experience of using YOURmeds. This will be on a voluntary basis so you can choose not to take part if you wish. This will likely take the form of questionnaires. When collating and reporting on feedback, all data and views expressed will remain anonymous unless you have specifically agreed otherwise. Your email address, name, and general order information may be passed to online review website ( for them to ask for your independent review of YOURmeds. 


YOURmeds is designed to help you manage your medication, and to put you in control of your medication. We do not offer advice and cannot be held responsible if the product is used incorrectly, or any resulting harm from your medication Specifically, YOURmeds is not liable if the medication tray has not been filled out correctly, or if you have not set the time of your medication accurately.  


If you would like to make a complaint about YOURmeds or any of our associated services please contact us immediately you become aware of it on 02392 470001, or email us at to speak to a member of the team. We will undertake to take your complaint seriously and provide the most appropriate response. 

Other considerations 

We hope that by using YOURmeds you will improve your medication adherence that will hopefully provide you with more independence. 

We reserve the right to update these terms and conditions without prior notice. At the top of this page, there is a notice to tell you when it was last updated. 

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