Are you VAT exempt?

YOURmeds Switch is eligible for VAT relief.

The Switch is only available at zero-rate VAT when purchased directly by an individual for their ‘domestic or personal use’. In order for us to meet “yours and our” obligations to Customs & Excise, and in order to avoid paying VAT on certain items, you will be asked to simply check the declaration box on the form before checkout that confirms that you are eligible to receive goods which are zero-rated.

Who is eligible?

The zero-rating of goods and services for a chronically sick or disabled person depends in part upon the recipient’s status.

What does ‘chronically sick or disabled’ mean?

A person is chronically sick or disabled if he/she is a person with a:

  • physical or mental impairment which has a long-term and substantial adverse effect on his/her ability to carry out everyday activities
  • a condition that the medical profession treats as a chronic sickness, such as diabetes, Parkinson’s, dementia, or a chronic illness which necessitates a complicated medication regime.

It doesn’t include an elderly person who’s not disabled or chronically sick or any person who’s only temporarily disabled or incapacitated, such as with a broken limb.

If a parent, spouse or guardian acts on behalf of a ‘chronically sick or disabled’ person, your supply is treated as being made to that ‘chronically sick or disabled’ person.

You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified in your declaration.

A frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb does not qualify for VAT relief.

If you are in doubt you should call your local Customs office or call the National Advice Service on 0845 302 02 03.

How do I claim?

To claim VAT relief please do as follows:

  1. Checkout through the VAT exempt offer on the www.yourmeds.net/buynow page.
  2. This is the price excluding VAT.
  3. Fill out the form before before purchase, ticking the VAT exempt declaration box.

We are required to retain a copy of your declaration and it may be passed to HM Customs & Excise as evidence of your eligibility. If you are in any doubt whether you qualify for VAT relief, click here here to email us or call us on +44 2392 470001

Alternatively, you may want to look for more information on the ‘direct.gov.uk’ website VAT relief on products and services for disabled people which provides further information.

If you would like to place your order by telephone and intend to claim VAT relief, we will only be able to dispatch your order once we have received a signed declaration.

We will process your order at the price of the product on your order less the VAT element.

Important Information

  • The goods ordered must be for personal or domestic use only.
  • We retain the completed form for presentation to the VAT office. It will not be used for any other purpose.
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